I am robbed!
The things I went through are the things that no one could think of. I live in Konyaaltı, Antalya. I wanted to rent a car for a personal business in Ankara. I had worked with Active Rent A Car Van Hire Antalya several times before. But as my coworker suggested insistently, I see a rental car company that my firm had work for a couple times before and rent the car I liked. In the renting process, I especially had asked the automobie insurance and they told me that the insurance is covering for all the things except the wheels and glasses. So I took the road mind at peace.
The day I arrived in Ankara, I parked my car in municipal parking area due to its security. But an unexpected accident was happened and a snow mass fell on my cars roof. Two people from the rental car companys office in Ankara came to the scene of accident. They estimated the expenses about 800 turkish liras. They walked up to me when my wife and mother next to me.
When I called the firm I had had a deal with, they told me that I can deliver the car to their Ankara office. Since I didnt want things to get any bigger, I arranged a flight and went to deliver the car. Although all of my documents from parking ticket to incidentreport were prepared and complete, they told me that they are going to take the 800 liras too. I talked to the workers of the company I took service from and their Ankara office for several times but I just couldnt convince them. And when only half an hour was left for my flight, I payed the price after seeing that they wont let me go and managed to leave that swindler rental car company. Since that day I am in shock and I have been looking for my rights after I sued them.
I am terribly sorry for not choosing Active Rent A Car because of a little difference in price, although I had worked with them a couple times before. If you dont want to work with the firms that doesnt care about customer satisfaction and plan how to robb their customers, you must pay attention to work only with the companies you convinced that they are experts and care about customer satisfaction. Because both the different and agressive attitudes and being taken for a fool might make you out of patient.